Terms and Conditions

Raining/Lightning Precautionary Measures

For your safety, we follow strictly to the Sport Singapore’s Safety Procedures
Students will not start their tennis lessons when it is raining or when there is lightning risk
Students are to arrange a suitable make-up lesson with their coaches
Once the tennis lesson reaches the 30-minute mark, it will be considered as 1 lesson
Cancellation or postponement due to foul weather has to be informed to all parties, at least 1 to 2 hours before the lesson commences

During haze situation, we will follow strictly to precautionary measures to ensure the safety and well-being of our students and coaches
Epic Tennis will base on the 24-hour and 3-hour Pollutants Standards Index (PSI) indicated by the National Environment Agency.
When needed, all tennis lessons will be cancelled when the 24-hour PSI level is above 100

All bookings of public tennis court processed by Epic Tennis coaches is chargeable at $20 outdoor court & $30 indoor court per lesson inclusive of administrative fees
All public tennis court bookings are done 1 weeks in advance. Students are to inform their coaches 1 weeks in advance for any changes to their schedule
All bookings of public tennis courts are NON-Refundable. If students were to miss or postpone the tennis lessons, the $20 outdoor $30 indoor public court booking fee court booking fee is forfeited or payable to the Epic Tennis coaches.

Student agrees to a minimum commitment of a 5-hour tennis lesson package which MUST be completed in 5 weeks
Upon receiving the confirmation email from Epic Tennis, student is required to make the payment for the lessons within 48 Hours to reserve the tennis lesson slot
The coaching fee does not include rental of tennis court and other equipment unless otherwise stated
Coaching fee will be as per charged if the student failed to show up for the lesson or to inform the coach of any changes to the timing/venue or whatever reason that resulted in the lesson not being able to be carried out. For example i) tennis court has not been booked ii) student is not available for lesson/no show
Cancellation or postponement MUST be informed to the coach at least 24 hours before the start of the lesson, if not, the coaching fee will be as per charged
There will be no refund once the tennis lesson package has started
All lessons have to be completed within 5 weeks from the start of the 1st lesson, any make-up lesson will be based on the availability of the court and the coach’s schedule
The fees for the tennis lessons are non-transferable and cannot be allocated to any other parties

Students who register for tennis lessons with Epic Tennis do so entirely at their own risk. It is important to note that neither Epic Tennis nor the coaches can be held liable for any injuries or accidents that may occur during the course of the lessons
Prior to signing up for tennis lessons, all students are strongly urged to ensure that they are free from any medical conditions or physical limitations that may impede their participation or pose a risk to their well-being
To enhance comfort and hydration during the tennis lesson, it is highly recommended that students bring a towel and a water bottle
Additionally, it is essential for students to be properly attired and equipped with a suitable tennis racket, ensuring compliance with the necessary dress code and equipment standards. This contributes to a safe and effective learning environment for all participants

Epic Tennis will assign coaches based on their availability and coach assignments may undergo changes throughout the duration of the term
Our coaching team consists of full-time and part-time coaches with the following certifications:
- National Coaching Accreditation Programme (NCAP) 1-3 qualification or STA (Singapore Tennis Association) Cert.
- USPTR (United States Professional Tennis Registry)
- USPTA (United States Professional Tennis Association)
- Registro Profesional de Tenis
- ITF (International Tennis Federation)
- Former PE Teachers with excellent pedagogy skills, Bio-mechanical analysis of tennis and other physiological or nutritional advice
- Competitive players with coaching experiences

Student(s) enrolled in individual or private group lessons can arrange for make-up lesson if they produced a medical certification.
Cancellation or postponement will result in the $20 outdoor $30 indoor public court booking fee being forfeited for tennis lesson using public court*
Make-up lessons are assigned based on court and coach availability and it may result in different grouping
There will be no make-up lesson, if the coach has turned up at the venue and the student is not present or the tennis court is not available; coach fee still applies, even though no coaching is done
Any student who missed a lesson under the public group tennis lesson, will not be entitled any refund or make-up lesson
Grouping for make-up or normal lesson is based on the abilities of the student (as much as possible). However, this may not be possible at times
Each group may have 6 or fewer students

* As stipulated by the public facilities booking regulations controlled by the Singapore Sports Council

By providing your phone number/email address, you give us permission to call/WhatsApp/email you in response to your tennis enquiry, and adding them into the tennis chat group, even if your phone number is in the National Do Not Call Registry
The main purpose of collecting your phone number and email address is primarily for correspondence regarding tennis lessons
By enrolling in the class, you hereby acknowledge and consent to utilizing WhatsApp as the designated communication platform for interacting with our coaches and fellow students enrolled in the group class
Your privacy is very important to us. We do not sell, trade or share your personal information with any third party or organisation

By participating in the tennis lessons, students hereby grant full authorization to Epic Tennis coaches, staff, and their designated photographers/videographers to capture pictures, videos, and sound recordings of themselves/students during the tennis lessons without any limitations. These captured media assets may be utilized in our marketing materials for promotional, news, social media, research, educational, or online multimedia purposes by our company and its partners
Students explicitly agree that they shall not be entitled to any form of remuneration, residuals, royalties, or any other monetary compensation arising from the usage of their likeness or image by Epic Tennis. Additionally, students willingly waive the right to inspect or approve the final version(s) of such productions, including any copies (regardless of format) that may be created in connection with them

Epic Tennis reserves the right to amend the terms and conditions without prior notice.